Web Hosting & Data Centre Overview

Location: Sydney, Australia

Our hosting provider was founded on the understanding Australia required a world-class web hosting facility specifically designed to meet the needs of business owners. All data is hosted on advanced web hosting infrastructure typically designed for multi-million dollar websites, but made available in a VPS Cloud environment.

Word Class Data Centre

The data centre is one of the largest in the Southern Hemisphere and is located at a state-of-the-art facility in Sydney. The Sydney facility is Australia’s largest carrier neutral facility giving customers the very best in environment, security and back-up systems.

Data Security

Main Structural Features

  • 600mm raised floor with anti-static tiles

  • Slab loading of 12kN/m2

  • 10 tonne goods lift

Redundant Power

  • 3 x diverse 20MVA feeds feeding from the National Grid

  • Highly efficient DRUPS installation supported by up to 22 no-break Rotary Diesel UPS sets.

  • Diverse A+B+R supply, distributed via 11kV rings within the data centre

  • On-site diesel tanks (6×60,000 litres) support 24hrs at full capacity with 24×7 fuel delivery.

Cooling and Environment

  • Minimum N+1 resilience on chilled water cooling system

  • 6+1 4.5 MW water cooled chillers

  • Diverse chilled water distribution pipe work (ring main type) throughout data centre with N+1 flow and return pipe work via N+1 risers

  • CRAC units within customer areas provided at minimum N+1

  • Temperature and humidity in technical space to industry accepted standards and maintained within energy efficient parameters

Fire Detection and Suppression

  • Multi-aspirated fire detection and warning system

  • Analogue addressable fire detection system in all areas

  • Inergen gas suppression system in an N+N arrangement

  • Dry pipe sprinkler system to all data suites to further back up the Inergen gas system

Building Management Systems

  • Experienced facilities management team with technicians on duty 24×7

  • BMS systems monitoring all essential mechanical plant and SCADA system for all electrical systems

  • BMS systems monitoring all in Suite environmentals

Telecommunications

  • Carrier neutral

  • Access to multiple telecommunications providers

  • 2 diverse building entry points

  • Diverse cable routes, risers and pathways

Security

  • Security Operations Centre manned 24x7x365 with security guards on-site 24x7x365

  • Premises under constant CCTV surveillance

  • Intruder resistant to all areas

  • Physical access to the data centre is controlled by mantrap

  • Strict access control list

  • Access control using proximity card readers

High Speed Data

The data centre facility features multiple redundant tier 1 connectivity with over 1600Mbit/s, available bandwidth with an average utilisation of between 25% – 35%. This can instantly be scaled as required. All services are run on redundant hardware with enterprise level vendor support agreements in place. The Cisco network hardware is configured in Active/Active High Availability (HA) failover mode with 24 x 7 x 365 vendor service contracts and spare hardware The hosting solution has redundant Tier 1 network connectivity. The solution can be scaled or hardware can be upgraded if/as required.

Network Connectivity

  • Redundant Multi-homed failover managed network using Multiple Tier 1 providers and additional peering network. 1600Mbit/s available bandwidth scalable if/as required

  • Cisco Routers and Switches Managed by NR 24 x 7 x 365

  • 24 x 7 x 365 Network Monitoring

  • No traffic shaping or data ratio restrictions imposed

Servers

  • All servers can be remotely power cycled

     99.99% Service Level Agreement

  • All hardware includes a 99.99% Service Level Agreement. The host is responsible for maintaining the hardware 24 x 7 x 365 from both a commercial and technical perspective. Additionally, the host has standby hardware onsite available in the event of critical hardware failure.

      24 x 7 x 365 Monitoring

  • Hardware & Applications are monitored 24 x 7 x 365 and real time online reporting is included.

 Service Level Agreement

  • It is important to note that all our VPS solutions includes a 99.99% uptime SLA in terms of the network and infrastructure availability.

  • The virtualization solution using VMware includes High Availability with auto failover onto another available instance within seconds in the event that the hardware fails. This ensures maximum uptime and redundancy.

  • The hosting provider manages their own infrastructure and does not purchase data centre racks from any 3rd parties. The hosting provider has over 140 employees and has been voted Number 1 Enterprise Level Hosting Company in APC technology magazine. Additionally, they are the only company in Australia that exclusively registers ALL of the .gov.au (Government Organisations) in Australia.

  • The hosting provider employs over 20 Full Time System Administrators and Network Engineers and 60 Technical Support staff; they do not outsource or rely on 3rd parties and have enough staff in house to ensure that they will be available 24 x 7 x 365.

Hosting Costs:

All hosting costs are included in the annual licensing fees.